Privacy Policy

1. Information we collect

Information you provide

• Account information: name, email, password hash, role, profile details.
• Engagement information: intake forms, goals, notes you share with your coach or consultant.
• Course information: enrolment records, lesson progress, quiz answers, certificates.
• Communications: messages, contact form submissions, newsletter sign-ups.
• Payment information: handled by our payment processors; we do not store full card numbers.

Information collected automatically

• Device and log data: IP address, browser, operating system, pages visited, timestamps.
• Cookies and similar technologies: see our Cookie Policy.
• Session telemetry where you use our live class rooms (e.g. join/leave times).

2. How we use information

• To provide, operate and improve the Services.
• To deliver engagements, courses, sessions and certificates you have signed up for.
• To authenticate users and secure accounts.
• To communicate with you about your account, bookings, support and updates.
• To send marketing communications where you have opted in (you can unsubscribe at any time).
• To comply with legal obligations, prevent fraud and enforce our Terms.

3. Legal bases (where applicable)

Where data protection law requires a legal basis (for example, under the GDPR or equivalent), we rely on: performance of a contract with you; your consent; our legitimate interests in running and improving our business; and compliance with legal obligations.

4. How we share information

• Service providers who process data on our behalf (hosting, database and authentication, email delivery, video conferencing, analytics, payments). They are bound by confidentiality and data-processing obligations.
• Your organisation where you are enrolled by an employer or sponsor (e.g. progress, attendance).
• Legal and safety disclosures where required by law or to protect rights and safety.
• Business transfers in connection with a merger, acquisition or asset sale, subject to this Policy.

We do not sell personal information.

5. International transfers

We and our service providers may process personal information in countries other than your own. Where required, we put appropriate safeguards in place for such transfers.

6. Retention

We keep personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements. Engagement records and learning progress are typically retained while your account is active and for a reasonable archival period thereafter.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete or port your personal information, restrict or object to certain processing, and withdraw consent. You may also lodge a complaint with a supervisory authority. To exercise these rights, contact us via the details below.

8. Security

We use technical and organisational measures to protect personal information, including encryption in transit, role-based access controls and row-level security on our database. No method of transmission or storage is completely secure; you use the Services at your own risk.

9. Children

The Services are not directed to children under 16 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified through the Services or by email. The “Last updated” date above shows when it was last revised.

11. Contact

For privacy questions, requests or complaints, please use our Contact page.