Refund & Cancellation Policy

1. Courses and self-paced programmes

• 14-day satisfaction window: you may request a full refund within 14 days of enrolment, provided you have completed less than 25% of the course content.
• After 14 days, or where more than 25% of content has been accessed, fees are non-refundable except where required by law.
• Certificates issued for completed courses are not refundable.

2. Live sessions and coaching

• You may reschedule a confirmed session at no charge with at least 24 hours’ notice.
• Cancellations with less than 24 hours’ notice, or no-shows, count as a used session and are non-refundable.
• If we have to cancel or reschedule, you will be offered a new time or, at your option, a refund of the affected session.

3. Consulting engagements

Consulting engagements are governed by the cancellation and termination clauses set out in the relevant proposal or statement of work. Fees for work performed up to the effective date of termination remain payable.

4. How to request a refund

Send your request through our Contact page with your account email, the product or session in question, and a brief reason. Approved refunds are processed to the original payment method within 14 business days.

5. Chargebacks

Please contact us before initiating a chargeback — most issues can be resolved quickly. We reserve the right to suspend access to the Services where a chargeback is opened in respect of services that have been provided.

6. Statutory rights

Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your jurisdiction.